National Certificate: Wholesale & Retail Operations Supervision W&R 49397 NQF 4 120 Credits

12 Months

Technology Focused Delivery : Self-directed Learning, access to support sessions and complete on line assessment through our IQ App.

• 8969 Interpret and use information from texts 3 Credit

• 8970 Write texts for a range of communicative contexts 3 Credit

• 12155 Apply comprehension skills to engage written texts in a business environment 4 Credit

• 8975 Read analyse and respond to a variety of texts 4 Credit

• 8976 Write for a wide range of contexts 4 Credit

• 9302 Access information in order to respond to client enquiries in a financial services environment 3 Credit

• 9303 Communicate verbally with clients in a financial environment 3 Credit

• 9016 Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 4 Credit

• 7468 Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 6 Credit

• 9015 Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 6 Credit

• 13917 Indicate the role of a team leader ensuring that a team meets an organization’s standards 3 13947 Motivate a team 4 Credit

• 13914 Conduct a formal meeting 3 Credit

• 13941 Apply the budget function in a business unit 4 Credit

• 14667 Describe and apply the management functions of an organization 4 Credit

• 118028 Supervise customer service standards 4 Credit

• 118029 Supervise housekeeping and hygiene in a store 4 Credit

• 118045 Supervise implementation of loss control measures 4 Credit

• 118037 Supervise sales performance 4 Credit

• 118043 Supervise stock counts 4 Credit

• 13951 Demonstrate knowledge and understanding of the Occupational Health and Safety Act 85 of 1993 (OHSA) (as amended) and the responsibilities of management in terms of the Act 4 Credit

• 13952 Demonstrate basic understanding of the Primary Labour legislation that impacts on a business unit 4 Credit 

• Apply comprehension skills to first language oral and written texts in the business environment.

• Communicate orally and in writing (in second language) in a W&R environment.

• Apply knowledge of mathematics and statistics to investigate, interrogate and solve life-related and financial problems.

• Supervise stock counts and sales performance.

• Supervise housekeeping and loss control measures

• Supervise customer service standards

• Describe and apply team leadership and team motivation.

• Describe and apply the management functions of an organisation, including an understanding of Primary Labour Legislation.

• Supervise promotional activities and point of sales operations

• Basic budgetary and financial requirements are applied. Induct new members into teams and conduct formal meetings. 

• Demonstrate knowledge and understanding of the Occupational Health and Safety Act and the Compensation for Occupational Injury and Disease Act, and the responsibilities of management in terms of the Acts.

• Manage risk in own work/business environment.

• Demonstrate an understanding of employment relations.